1. What are the delivery charges?
Enjoy free standard shipping on all orders to the United States, United Kingdom, Europe, and Australia.
There are no additional shipping charges for standard delivery. Our goal is to provide a convenient and transparent shopping experience with no hidden shipping costs.
For remote or non-standard delivery locations, additional delivery time may apply. If any surcharge is required by the courier, we will notify you before dispatch.
2. What is the estimated delivery time?
After receiving your order and payment, we typically require 1–3 business days for order processing.
Estimated delivery times are as follows:
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United States | USPS | 7–10 Business Days | Free |
| United Kingdom | Royal Mail | 4–6 Business Days | Free |
| Europe | DHL Packet / Local Postal Partner | 5–8 Business Days | Free |
| Australia | Australia Post (AU Post) | 5–8 Business Days | Free |
Delivery estimates apply to products marked as “In Stock” and may vary depending on the destination, customs clearance, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Security
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.
Customers in the United States, United Kingdom, Europe, and Australia can track their shipments throughout the delivery process.
If your parcel is delayed, lost, damaged, or delivered incorrectly, please contact the courier as soon as possible or reach out to our Customer Support team. We will investigate the shipment with the logistics provider and assist you with an appropriate resolution, including replacement or refund where applicable.
Depending on the circumstances, we may request photographs or supporting documentation to facilitate the investigation.
To avoid delivery delays, please ensure that your shipping address, postcode, and contact information are accurate before completing your order. If your property requires special access instructions or an access code, please include these details during checkout or contact us before shipment.